Guidelines for Pending Transactions Over $1,000 at X4T

Essential Information for Large-Scale Transactions on X4T Platform

When conducting transactions exceeding $1,000 on the X4T platform, specific protocols come into play to ensure the secure and compliant processing of your financial operations. These guidelines are crucial for maintaining the integrity and safety of our clients and their assets.

Pending Treasury Approval" Status for Transactions Over $1,000

Transactions that surpass the $1,000 mark, whether deposits or withdrawals, are initially assigned the "Pending Treasury Approval" status. This vital step can be viewed directly in your account under "Transactions > Cash > Deposit or Withdrawal." This status acts as a preliminary measure while our finance department reviews the transaction.

Personalized Support for Your High-Value Transactions

Immediately after your transaction is marked as "Pending Treasury Approval," our dedicated support team will check your transations. If everything is fine, we will approve your transaction without further ado and you can pass by our office. Should we require additional information our dedicated support team will reach out to you. This interaction is aimed at thoroughly discussing your transaction, e.g. covering aspects such as:



Your preferred currency for the transaction
The expected preparation time
The precise denomination of the transaction amount
In some cases we require proof of the origin of the funds

This personalized care is a core part of our service, ensuring a tailored processing that meets both your needs and regulatory requirements.

Understanding and Cooperation are Key

We understand that additional steps for large transactions might raise questions. Therefore, we strive to make the process as transparent and user-friendly as possible. The security of your transactions and adherence to legal regulations are our top priorities. We appreciate your understanding and cooperation, enabling us to provide a safe and trustworthy environment for all our users.

We kindly ask you to always check the transaction status.

For any further questions or assistance, our customer support team is always at your disposal. We are here to ensure an optimal experience using the X4T platform and to guarantee that you can fully benefit from our services.

Updated on: 30/07/2024