Account hacked or compromised

If your X4T account has been hacked or compromised, it is important to take immediate action to protect your funds and personal information. Here are some steps that you can take:



Change your password: 

Change your account password as soon as possible to prevent the attacker from accessing your account again. It is also a good idea to use a strong, unique password that is not used for any other accounts.



Enable two-factor authentication (2FA): 

Enable it as an additional layer of security to protect your account.



Contact the X4T Support: 

Contact our Support as soon as possible to report the issue and request assistance. Be sure to provide as much information as possible, such as the date and time of the incident, any unusual activity on the account, and the type of assets that may have been affected.



Monitor your account: 

Closely monitor their account for any unusual activity, such as unauthorized trades or withdrawals, and report any such activity to your support team immediately.



Take additional precautions: 

Be cautious of any suspicious emails or messages that may be related to the hack, and should not click on any links or provide personal information in response to these communications.



If you notice any suspicious activity on your account, be sure to report it to X4T support immediately.


For more information or assistance, please contact The Support.


Please understand X4T can NOT take any responsibility for hacked or compromised accounts. In order to avoid such cases, please review our article "[How can I secure my X4T account](https://support.x4t.com/article/how-can-i-secure-my-x4t-account)?".

Updated on: 30/07/2024